phillago Privacy
Policy

1. Who We Are

phillago ("phillago," "we," "us," or "our") operates the online gaming platform available at phillago.club, providing Filipino players with access to slots, live casino games, bingo, fishing games, and other entertainment products. phillago is the data controller responsible for the personal information collected through this platform.

phillago is committed to handling your personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This Privacy Policy describes phillago's practices with respect to the collection, use, storage, disclosure, and protection of your personal information.

If you have any questions or concerns about this Privacy Policy or phillago's data practices, please contact our Data Protection Officer at [email protected].

2. Information We Collect

phillago collects several categories of personal information in order to operate the platform, verify player identities, process transactions, and comply with applicable legal and regulatory requirements. The categories of information phillago may collect include:

2.1 Registration and Account Information

When you create a phillago account, we collect information such as your full name, date of birth, email address, mobile number, and chosen username and password. This information is necessary to establish and maintain your phillago account.

2.2 Identity Verification (KYC) Information

To comply with Philippine anti-money laundering regulations and PAGCOR requirements, phillago may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, SSS ID, or UMID), proof of address, and proof of payment method ownership. This information is used solely for identity verification and regulatory compliance purposes.

2.3 Financial Information

phillago collects information related to your deposits and withdrawals, including GCash account details, PayMaya account details, and bank account information (BPI, BDO, Metrobank). phillago does not store full payment card numbers. All financial data is handled in accordance with applicable security standards.

2.4 Gaming and Transaction History

phillago records your gameplay activity, including games played, bets placed, wins and losses, bonus usage, and transaction history. This information is used to operate the platform, resolve disputes, and comply with regulatory reporting requirements.

2.5 Technical and Device Information

phillago automatically collects certain technical information when you access the platform, including your IP address, device type, operating system, browser type, and session data. This information is used to ensure platform security, prevent fraud, and improve the phillago user experience.

2.6 Communications

phillago retains records of communications between you and phillago's support team, including live chat transcripts, emails, and support tickets. These records are used to resolve disputes and improve phillago's customer service.

3. How We Collect Your Information

phillago collects your personal information through the following means:

• Directly from you: When you register a phillago account, complete KYC verification, make deposits or withdrawals, contact phillago support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you access and use the phillago platform. See Section 9 for more details on phillago's use of cookies.
• From third parties: phillago may receive information about you from third-party payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention services, and game providers, where necessary to operate the platform and comply with applicable law.
• From public sources: phillago may collect information from publicly available sources where necessary for fraud prevention, AML compliance, or regulatory purposes.

4. How We Use Your Information

phillago uses the personal information it collects for the following purposes:

5. Legal Basis for Processing

phillago processes your personal information on the following legal grounds under the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable Philippine regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and phillago — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: phillago is required by Philippine law to collect and retain certain personal information for AML compliance, KYC verification, tax reporting, and regulatory oversight by PAGCOR.
• Legitimate Interests: phillago processes certain data based on its legitimate interests in fraud prevention, platform security, and improving the phillago user experience, provided these interests are not overridden by your rights.
• Consent: Where phillago relies on your consent to process personal data — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Information

phillago does not sell, rent, or trade your personal information to third parties for their own marketing purposes. phillago may share your personal information with the following categories of recipients only where necessary and in accordance with applicable law:

• Payment Processors: phillago shares necessary financial information with GCash, PayMaya, BPI, BDO, and Metrobank to process your deposits and withdrawals.
• Identity Verification Providers: phillago works with third-party KYC and identity verification service providers to confirm player identities and comply with Philippine regulatory requirements.
• Game Providers: phillago's platform integrates games from third-party providers. These providers may receive limited technical data necessary to deliver their games to you.
• Fraud Prevention and Security Services: phillago shares data with fraud detection and cybersecurity service providers to protect the platform and its players.
• Regulatory and Law Enforcement Authorities: phillago may disclose your personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law or court order.
• Professional Advisors: phillago may share information with its legal, financial, and compliance advisors on a confidential basis where necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of phillago's business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom phillago shares personal data are required to handle that data securely and in accordance with applicable Philippine data privacy law.

7. Data Retention

phillago retains your personal information for as long as your phillago account is active and for a period thereafter as required by applicable Philippine law and regulatory requirements. Specifically:

• Account and Transaction Records: phillago retains account registration data and transaction history for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for the period required by PAGCOR and Philippine AML regulations, typically a minimum of five (5) years from the date of submission.
• Support Communications: Records of communications with phillago's support team are retained for up to three (3) years from the date of the communication.
• Marketing Data: Where you have consented to receive marketing communications from phillago, your contact details are retained until you withdraw consent or opt out.
• Technical Logs: Server logs and technical data are retained for up to twelve (12) months for security and fraud prevention purposes.

When personal information is no longer required for the purposes for which it was collected and no legal retention obligation applies, phillago will securely delete or anonymize that information.

8. Data Security

phillago takes the security of your personal information seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and phillago's servers is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: phillago stores personal data on secure servers with restricted access controls. Access to personal data is limited to phillago personnel and authorized service providers who require it to perform their functions.
• Password Security: phillago stores account passwords in hashed form. phillago staff cannot view your password in plain text.
• Fraud Monitoring: phillago employs automated fraud detection systems to monitor for suspicious account activity and unauthorized access attempts.
• Regular Security Reviews: phillago conducts periodic security assessments and vulnerability testing to identify and address potential risks to your personal data.

While phillago takes all reasonable steps to protect your personal information, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phillago account credentials and for notifying phillago immediately if you suspect unauthorized access to your account.

9. Cookies and Tracking Technologies

phillago uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit phillago. phillago uses the following types of cookies:

• Essential Cookies: These cookies are strictly necessary for phillago to function. They enable core features such as account login, session management, and security. You cannot opt out of essential cookies without affecting platform functionality.
• Performance and Analytics Cookies: phillago uses analytics cookies to understand how players use the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate form to improve phillago's services.
• Functional Cookies: These cookies remember your preferences — such as language settings and game preferences — to provide a more personalized phillago experience.
• Marketing Cookies: phillago may use marketing cookies to deliver relevant promotional content to you based on your activity on the platform. You may opt out of marketing cookies through your browser settings or by contacting phillago support.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phillago platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Rights and Choices

Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players have the following rights with respect to their personal information held by phillago:

• Right to Be Informed: You have the right to be informed about how phillago collects, uses, and processes your personal data — which is the purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal information phillago holds about you. phillago will respond to access requests within a reasonable timeframe.
• Right to Correction: You have the right to request that phillago correct any inaccurate or incomplete personal information held about you. You may update certain account details directly through your phillago account settings.
• Right to Erasure: You have the right to request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to phillago's legal retention obligations.
• Right to Object: You have the right to object to phillago's processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by following the unsubscribe instructions in any phillago marketing email or by contacting phillago support.
• Right to Data Portability: Where technically feasible and required by applicable law, you have the right to receive a copy of your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: If you believe phillago has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact phillago's Data Protection Officer at [email protected]. phillago will respond to all data rights requests within thirty (30) days of receipt.

11. Children's Privacy

phillago's platform is strictly intended for adults aged twenty-one (21) years and older, in accordance with Philippine gaming regulations. phillago does not knowingly collect personal information from individuals under the age of 21.

If phillago becomes aware that personal information has been collected from a person under the age of 21, phillago will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered a phillago account or provided personal information to phillago, please contact phillago's support team immediately at [email protected].

phillago strongly encourages parents and guardians to monitor their children's online activity and to make use of parental control tools to prevent minors from accessing online gaming platforms.

12. Changes to This Privacy Policy

phillago reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When phillago makes material changes to this Privacy Policy, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of phillago after any update to this Privacy Policy constitutes your acceptance of the revised policy. phillago recommends that you review this Privacy Policy periodically to stay informed of any changes. The most current version of this Privacy Policy will always be available at phillago.club/privacy-policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or phillago's handling of your personal information, please contact phillago's Data Protection Officer. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected]

Serving players across Manila, Cebu, Davao, Quezon City, Makati, and all of the Philippines.

phillago is committed to resolving all privacy-related inquiries promptly and transparently. For account-specific matters, please have your registered email address and phillago account details ready when contacting support.